A-Doc

1. Information We Collect

We collect the following types of information:

Personal Information

Full name, email address, phone number
Date of birth, gender, address
Emergency contact information

Medical Information

Medical history and health conditions
Medications and allergies
Appointment notes and prescriptions
Lab results and medical documents

Technical Information

IP address and device information
Browser type and operating system
Usage patterns and preferences

2. How We Use Your Information

We use your information to:

Facilitate doctor-patient appointments and communication
Maintain your medical records securely
Send appointment reminders and notifications
Improve our services and user experience
Comply with legal and regulatory requirements
Prevent fraud and ensure platform security

3. Information Sharing

We do NOT sell your personal information. We only share your data with:

Healthcare Providers: Doctors you book appointments with have access to relevant medical information
Service Providers: Trusted third parties who help us operate the platform (hosting, analytics, etc.)
Legal Authorities: When required by law or to protect rights and safety

4. Data Security

We implement industry-standard security measures to protect your data:

End-to-end encryption for sensitive data
Secure HTTPS connections
Regular security audits and updates
Access controls and authentication
Encrypted database storage

✓ Your medical data is encrypted and only accessible to you and your authorized healthcare providers.

5. Your Rights

You have the right to:

Access: View and download your personal data
Correction: Update inaccurate information
Deletion: Request account and data deletion
Portability: Export your data in a standard format
Opt-out: Unsubscribe from marketing communications

6. Cookies & Tracking

We use cookies and similar technologies to:

Keep you signed in
Remember your preferences
Analyze platform usage
Improve user experience

You can control cookies through your browser settings.

7. Data Retention

We retain your information as long as your account is active or as needed to provide services. Medical records may be retained for longer periods as required by Lebanese healthcare regulations.

8. Children's Privacy

Our platform is not intended for children under 13. Parents or guardians must create accounts on behalf of minors.

9. International Transfers

Your data is primarily stored in Lebanon. If transferred internationally, we ensure appropriate safeguards are in place.

10. Policy Updates

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification.

11. Contact Us

For privacy-related questions or to exercise your rights:

Email: privacy@adoc-lebanon.com
Data Protection Officer: dpo@adoc-lebanon.com